Frequently Asked Questions When Sending Flowers to Mercy Hospital

  • Do you offer same-day delivery to Mercy Hospital?

    Same-day delivery is no longer available for today, our next available delivery is tomorrow, Friday, December 20.

    You can place an order to plant trees and the family will receive a certificate for the trees planted today.

  • How are my flowers delivered?

    We partner with the best local florists across the country including those nearby Mercy Hospital to ensure your flowers are delivered with care. We select florists based on their history with us, their quality of work (as seen in pictures and reviews) and their communication with us. We continually monitor and make adjustments to uphold exceptional quality.

    If you wish to order through our local florist directly, please contact us and we'll share the name of the florist we would use. Please note, their items available and policies may differ than ours.

  • Will I know when my flowers have been delivered?

    At checkout, you can opt to receive delivery confirmation. If you select yes, we'll send you an email and/or text notification based on your preferred method.

  • Do I need the patient's room number when delivering to Mercy Hospital?

    If you have that information, provide it in the Special Instructions when placing your order.

    Prior to delivery, our local florist calls the hospital to verify the patient is present and can receive the flowers, ensuring they're not in an ICU or an area that doesn't allow flowers.

    While a hospital room number/location isn't always necessary to deliver, some hospitals have strict policies and will not accept the arrangement or release patient information without it.

    Searching at Google for Mercy Hospital may help you find patient information.

  • What if the patient has left Mercy Hospital?

    Before delivery, our local florist contacts the hospital to confirm the patient's status. If the patient has been discharged, we'll reach out to you to ask if you'd like to redirect the flowers to their home or cancel the order for a full refund.

    If the flowers have already been delivered but the patient was discharged before receiving them, we can redeliver to the patient's home at no extra cost to you.

  • Are you the Mercy Hospital gift shop?

    We are not the gift shop associated with the hospital. We provide flower delivery through a trusted local florist near Mercy Hospital.

  • What is your delivery charge?

    Our delivery charge is $19.99 which is added to the price of the flowers.

    We're all about up-front transparency. The total amount, including tax is displayed on the shopping cart right before checkout

  • How do I place an order to buy flowers?

    You can place your order online anytime or call us at 1-888-610-8262 to place your order with a customer service representative from 9AM to 5pm EST.

    We accept the following credit cards: Visa, Mastercard, American Express & Discover.

  • What happens after I place an order?

    We send you an order confirmation and a text right away.

    If you need help with your order, reply to the email or text, or call us. Our phone number, 1-888-610-8262, is included in your order confirmation messages.

    During checkout, you'll be asked if you'd like a delivery confirmation. If you opt in, we'll notify you via email or text once your flowers have been delivered, based on your preferred method.

    We're a customer focused company and generally read all messages within 5 minutes, respond to urgent matters within 30 minutes, and answer the phones often without a wait time. Our business hours are 9 AM to 5 PM Eastern Time, Monday to Saturday.

  • What is the history of Florist One?

    Since founding in 1999, Florist One has fulfilled more than 1.5 million orders earning the trust of our customers along the way. We have also been the preferred flower provider to over 2,000 funeral homes in the United States which grew out of a family florist business dating back to 1959.

    Our goal is to make it easy for you to deliver flowers to Mercy Hospital and earn your confidence to be your national flower provider for all your future floral moments. Read more about Florist One.

  • Where can I see reviews of Florist One?

    We love showcasing our customer reviews. While browsing our website read reviews throughout or search via Google. As a customer-focused company, we're immensely proud of the positive reviews that we have received.

What Our Customers Are Saying

Maggie B.

Love your website. Very user friendly Would recommend it to all my friends/family Thank you for such prompt service

Love your website. Very user friendly Would recommend it to all my friends/family Thank you for such prompt service

Angelyn L.

Flowers were pretty and were delivered to the church without any problems. Thank you!

Flowers were pretty and were delivered to the church without any problems. Thank you!

Shelley H.

Beautiful arrangement perfectly delivered

Beautiful arrangement perfectly delivered


Springfield Florists Serving Mercy Hospital

Florist One uses the best Springfield florists to deliver flowers to Mercy Hospital! We may use one of the following florists. You can visit their website or call them to place your order directly with them.

Country Flowers & Gifts

501 Springfield St.
Agawam, MA 01001
(800)336-7563

Directions from Country Flowers & Gifts to Mercy Hospital (0.3 mi)


Head northeast on Carew St toward Chestnut St
0.2 mi

Turn right at Massasoit St
325 ft

Turn left
Destination will be on the left
89 ft

Elm Street Flowers

82 Elm St
West Springfield, MA 01089
(413)788-9267

Directions from Elm Street Flowers to Mercy Hospital (2.1 mi)


Head northwest on Elm St toward Westfield St
325 ft

Continue straight to stay on Elm St
348 ft

Turn right onto Southworth St
0.5 mi

At the traffic circle, take the 5th exit onto US-20 E/North End Bridge heading to US-20 E/Springfield
Continue to follow US-20 E
0.6 mi

Continue onto Plainfield St
0.3 mi

Turn left onto Carew St
0.4 mi

Turn right at Massasoit St
325 ft

Turn left
Destination will be on the left
89 ft

INFORMATION ON SENDING HOSPITAL AND GET WELL FLOWERS